Refund Policy

1. Subscription Refunds

If you are unsatisfied with ReelQueue, you may request a full refund within 7 days of your initial purchase or renewal, provided you have not consumed more than 10% of your monthly credit allowance during that billing cycle.

Refund requests made after 7 days, or where more than 10% of credits have been consumed, will not be eligible for a refund. You may still cancel your subscription at any time — see Section 4 below.

2. Annual Plan Refunds

Annual subscriptions may be refunded on a pro-rated basis within 30 days of purchase, minus the value of any credits consumed. After 30 days, annual plans are non-refundable but may be cancelled — you will retain access until the end of the paid period.

3. Credit Top-Up Packs

One-time credit pack purchases are non-refundable once any credits from the pack have been used. If no credits have been consumed, you may request a refund within 7 days of purchase.

4. Cancellations

You may cancel your subscription at any time from your account's billing settings. Upon cancellation:

• Your access continues until the end of the current billing period.
• Unused monthly credits expire at the end of the billing cycle and are not refunded.
• Purchased credit top-up packs remain in your account and do not expire.
• Your content and scheduling data are retained for 30 days after the billing period ends, then deleted.

5. How to Request a Refund

To request a refund, contact us at support@reelqueue.app with your account email and reason for the refund. We aim to process all refund requests within 5–10 business days.

Refunds are processed by our payment partner, Razorpay, and will be returned to your original payment method.

6. Exceptions

We reserve the right to refuse refunds in cases of suspected abuse, including but not limited to: creating multiple accounts to exploit free trials, bulk-consuming credits immediately before requesting a refund, or violating our Terms of Service.

7. Contact

If you have questions about this refund policy, contact us at support@reelqueue.app.